Information we collect
When you complete a contact, newsletter or booking form we collect the details you give us: your name, phone number, email address, the service you are interested in and anything you choose to write in the message field. We also collect basic technical information such as your browser type and the pages you visit.
How we use your information
Your details are used to reply to your enquiry, confirm and manage bookings, send payment instructions and, where you have opted in, send occasional newsletters. We do not sell personal information and we do not share it with advertisers.
Confidentiality of sessions
Anything discussed in a counselling session is treated as confidential. Information is only disclosed where the law requires it or where there is a serious and immediate risk to your life or the life of another person.
Cookies
This website uses a small number of cookies to remember your cookie preference and to help us understand how the site is used. You can decline non-essential cookies using the banner shown on your first visit, and you can clear cookies at any time through your browser settings.
Data retention
Enquiry and booking records are kept only as long as needed for the purpose they were collected, or as required by South African law and professional practice standards.
Your rights under POPIA
Under the Protection of Personal Information Act you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Send requests to info@therapy247.co.za.
Contact
Questions about this policy can be sent to info@therapy247.co.za or by phone on 078 089 4957.